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Outbound Calling

An outgoing call is initiated by an agent in the call center to a customer. The customer can be a potential lead or can be an existing client of the service. An outbound call can be useful in the scenarios where the agent already has a list of customers who might be interested in the services offered by the company represented by the calling call-center. It also enhances services where an existing customer is called regarding the renewal/feedback of the service.