Platform-wide terms for using Xclusive Desk software, communication services, integrations, APIs, and related products.
Last Updated: June 8, 2026
These Terms of Service ("Terms") govern your access to and use of Xclusive Desk and related services provided by Xclusive Platforms Private Limited ("Xclusive Desk", "Platform", "Company", "we", "our", or "us").
By accessing, registering for, or using Xclusive Desk, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not access or use the Platform.
Xclusive Desk is a cloud-based software platform that may include, but is not limited to:
Features may vary by subscription plan.
To access certain services, you may be required to create an account.
You agree to:
You are responsible for all activities performed through your account.
Customers are solely responsible for:
Customers must ensure that all platform usage complies with:
You may not use Xclusive Desk to:
We reserve the right to suspend accounts that violate these provisions.
Xclusive Desk may integrate with third-party providers including:
Use of third-party services remains subject to their respective terms and policies.
Xclusive Desk is not responsible for outages, restrictions, policy changes, or actions taken by third-party providers.
Customers retain ownership of all data they submit, upload, generate, or process through the Platform.
Xclusive Desk does not claim ownership of customer data.
Customers grant Xclusive Desk a limited right to process such data solely for the purpose of providing services.
All rights, title, and interest in Xclusive Desk, including:
remain the exclusive property of Xclusive Platforms Private Limited.
No rights are transferred except those expressly granted under these Terms.
Certain services require payment.
Customers agree to pay:
Fees are non-refundable unless otherwise agreed in writing.
Failure to pay may result in service suspension or termination.
While we strive to provide reliable services, Xclusive Desk does not guarantee uninterrupted availability.
Services may be affected by:
We may suspend or terminate access if:
Customers may terminate services according to their subscription agreement.
To the maximum extent permitted by law, Xclusive Platforms Private Limited shall not be liable for:
arising from use of the Platform.
Our aggregate liability shall not exceed the amount paid by the customer during the preceding twelve (12) months.
Customers agree to indemnify and hold harmless Xclusive Platforms Private Limited, its directors, employees, partners, and affiliates against claims arising from:
Both parties agree to protect confidential information received from the other party and use such information solely for purposes related to the services.
Confidential information excludes information that:
Xclusive Desk implements reasonable security measures designed to protect customer information.
Customers acknowledge that no system can guarantee absolute security.
Customers are responsible for securing their own credentials and access permissions.
Customers using integrated services such as WhatsApp Business, Meta, Google, telephony providers, or payment providers must comply with applicable third-party policies.
Violation of third-party policies may result in suspension of related services.
We may modify, improve, replace, or discontinue features, functionality, or services from time to time.
We will make reasonable efforts to notify customers of material changes where appropriate.
We may update these Terms periodically.
Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
Xclusive Platforms Private Limited
Website: https://xclusivedesk.com
Email: legal@xclusivedesk.com
Need help or have questions? Reach out to our team.
RZF 777/23 Rajnagar-II, Sec-8,
Dwarka, New Delhi, 110077
