Ensure efficient communication for on-the-go delivery executives, timely customer alerts, tailored calling, automated feedback, and surveys, among other things. For a more refined client experience, elevate your logistics and delivery service on an automated channel platform.
Our
Solution for Logistics and Delivery businesses:-
We offer few but very important features that can help you
to increase customer loyalty and existing/new customer good experience with
you, few are given below:-
·
SMS notification alert of delivery and logistics
related.
·
IVR Solution (Interactive Voice Response
System).
·
OBD or out bound calling.
·
Toll Free Number Solution
·
CRM for pre/post and during sales process.
Enhanced
Transparency
Process automated calls to customers in regular operational
procedures to get real-time inventory status information.
Automated
Call Rescheduling
Customers can engage with delivery executives in real time,
and calls can be rescheduled if a consumer misses a call from the delivery
worker.
Sticky
Agent Concept
All the calls of customers are routed and patched to the
agent who has contacted the same client or customer in the past based on their
details of calls to ensure best customer experience.
Secure
and Reliable
To ensure the confidentiality of your sales and leads data,
our databases are highly secured and protected. End-to-end cloud customer
experience management ensures a secure and dependable service that improves
customer satisfaction.
Benefits
for Logistics and Delivery
Track every order in real-time and keep your customers
updated and offer seamless customer interaction.
Ensure efficient communication for on-the-go delivery
executives, timely customer alerts, tailored calling, automated feedback, and
surveys, among other things. For a more refined client experience, elevate your
logistics and delivery service on an automated channel platform.
Enhanced
Transparency
Process automated calls to customers as part of routine
operational procedures to get real-time updates on inventory status.
Automated
Call Rescheduling
In the event that a consumer misses a delivery agent's call,
delivery executives can contact with them in real time and reschedule calls.
More Services: OBD Calling (Voice call marketing)
| Virtual Number | IVR System | Call Center Solution
