- Welcome SoundYes
- Free Minutes / Monthly2000
- Charges Post Free Minutes80p.
- SMS Charges20p.
- Channel Line10
Our Services Section at Home Page What we can do for your company is that we have a 360 degree solution for every service. Also, we are always dedicated to improving our services and we research our customer's feedback to improve our technology. We have a dedicated team that will help your business to improve and resolve the issues as it's our own part. You can see a list of our company feedback on our website, on Google reviews and rest of the review websites. The review rating is around 4.3 out of 5 among more than hundreds of reviews of satisfied service user companies. What does Research say? As per our research, we have found that a clear concept, knowing your customer or audience, management of data will help to gain completion of your goals fastly.
Welcome your customers with a professional IVR or Interactive Voice Response system provided by XclusiveDesk and route calls to the correct executive or team based on the caller's input during the call. We are one of the IVR solution providers in India providing and delivering services to business users.
What is Interactive Voice Response System (IVR)?
Let's understand why IVR is much popular among businesses and how it solves many problems and at a very effective price. It is a technology that allows a voice that is pre-recorded to interact with users on call through vocal and DTMF tones input ia the keypad on that user's phone. The use of IVR for small business, Medium business, and big business are now very normal and most companies are using it.
The IVR Analytics:-
IVR data analytics offers a number of insights that can help with decision-making for enhancing the performance of your call center, typically by boosting some kind of efficiency.
What are the types of IVR?
There are two types of IVR, Single Level, and Multi-Level.
Single Level IVR:
It is the simplest form of IVR used by many business owners. Single-level IVR is ideal for straightforward use cases when connecting an agent or sending a message that only requires one input.
Multi-level IVR might be compared to an IVR within an IVR. The creation of an IVR menu with a 0–9 prompt is unmanageable. In this process, you can use many layers of IVR in your call flow to streamline the workflow.
What are the benefits of having IVR for business?
Make a call journey of users to your business and connect it to the right department for the right solution for users, and save the time of both user and business.
A few of the important benefits of IVR are given below:-
Offer Personalized Experience: Personalise customer or client interactions through welcome greetings like their name, while predicting their needs based on their previous work or interaction history.
Easy to Set up and Activate: Ease of use and setup makes this solution more reliable and trustable. Get your IVR Solution with the best IVR solution providers like us.
Manage Large Call Volumes: Now you can manage big amount of call volume at the same time using IVR Solution. Your users do have not to wait for long now.
Enhance Brand Image: IVR is the perfect solution for enhancing your brand image. As the system helps users with the expert using the IVR option which helps to make a very strong brand image among the users.
Continuous availability 24/7: Make available your business 24*7 as the IVR take the response of every call and send a notification to the given department even when your business is closed for few time. The agent can see notification and call to the users which help to be available in front of your customers. We have the best IVR for small businesses, medium businesses, and big businesses. Contact us for more information today.
We at xclusivedesk have years of experience to deliver quality services and our experts are very dedicated to the services of their business partners. We are now one of the best IVR service providers in India.
We are using the latest technology with our own technical in-house team to solve any issue which can be added to our USPs. For more information, you can call us anytime at +91 9971925050 to connect with one of our technical experts anytime.....
Starting a business as a call center could help to achieve the targets and conversions that you want to do, but without having a professional call center solution it is hard for you to manage each and every thing. It is 2022, we all need to understand that this is the right time to invest in businesses. Due to Covid, there was a huge amount of businesses that collapsed, so it is the right time to invest in a business.
First of all we need to understand the basic of Call center solution. We know that you have many questions in your mind, few are given below:-
When we read or heard the word call center, it means it is a time of centralized office used to transmitting or receiving a huge amount of enquiries by telephone. An inbound call center is operated by a business to administer incoming service or product support or information enquiries from clients or customers.
Call center solution services provided by Xclusivedesk can help you to manage all the important measurements of incoming call data or outgoing call data that you want to use for future purposes.
In a very short, we can say that call center solution measure and automates the flow of all the outgoing and incoming calls. Many solution offers the ability to store and track each and every call data. These very important tools allow agents or the executives to access previous calling history each and every time a customer makes a call to the company. Call center services includes with very important tools few we have given below:-
IVR or Interactive Voice Response System
Call Recording System
Automatic Call distribution system or Call Routing system.
Mini CRM- Customer Relationship Management System.
Call Reporting tool
CTI Software or Computer telephony integration
Cloud based calling software
After knowing above things, you should be very clear about what are the benefits of call center solution services in India and how it can help you in your business. Lets have a very quick information on this:
Supporting Staff:- It helps your staff to manage all the incoming, outgoing call data and use for future purpose. Also it help staff to manage staff to use for follow ups and post calling activities.
Supporting Customers:- As we know that the call center solution helps outbound and inbound calls management. It helps clients or customers to obtain better insights in making a very correct decision.
Supporting the overall Business:- As we discussed above, it helps to store all the data of incoming and outgoing calls and help to manage all the data that you want to use to provide a better experience for a customer journey or the goals that your company have decided to deliver to the user.
Call center solution is now one of the most important need of a business who is doing the process of call center. Hope our blog have clear all the important points which are relevant to a call center solution. If you have any enquiry or want to know anything then connect with us using demo button at the corner of this web page or visit our contact us page. If any suggestion then please leave a comment below.
For any requirement of call center solution you may call to +91-9971925050....
Voice Call Marketing is an effective way to reach out to a huge audience. In a short amount of time, it links millions of clients. Voice calls and pre recorded voice messages sent to mobile phones, which is proven to be very effective. They are automated calls in which list of numbers are dialed at the same time utilizing computer-assisted lists in format of CSV etc. This kind of communication has a wide range of applications.
OBD Services or Outbound calling services (voice call marketing service) are one of the best business communication technique that takes your voice call message to thousands of customers through a phone call which is prerecorded of 30 seconds short recording. We at Mobinxt providing one of the best Voice Call marketing Services in India for years. There are end number of benefits of using Voice Call marketing Services in India.
Why Bulk Voice Calls are very important for your business?
Bulk Voice calls are valuable marketing strategy that helps many businesses to interact with end number of potential buyers and target customers with using voice broadcasting. You can use OBD or Voice Call Campaign with IVR to generate leads as well.
There are many benefits of using Voice Call marketing Services in India, few we are defining below:-
Above given points are mentioned after survey on the systematic continuous process of a voice call marketing or OBD Campaign.
As per our internal survey, we have found that the conversion rate of OBD or Voice call marketing is very high, also it delivers high quality of audience.
One thing which makes our company different from others is that we deliver one of the quality services because we believe to deliver long term customer relationships, which is very important in market now, without reference or continuous business, no company can grow for a long time. We have one of the best technical expert, who can help you to achieve your targeted goals and ROIs.
For Voice Call Marketing Services or OBD Marketing Services, feel free to reach us using our Contact us page. You can find numerous reviews or testimonials on our website or on Google’s reviews, which defines our company and our journey. We have a big list of our clients who are connected with us using our services for years.
Hope we are able to help you using our blog, if you have any suggestions or want to share your thoughts, then please leave a comment below. We will approve your comment if it is useful for us and our readers. Stay connected and subscribe our newsletters for more upcoming blog posts or related same short articles.....
Transactional SMS or Transactional Messages is used as non-marketing purpose, which is automated text message which to be send by companies to support their audience along the customer journey. The better example is banking or otp generated process when you made a payment, the payment gateway requires otp for next process. Transactional SMS is a time of instant messaging system, which takes seconds to deliver and available 24*7. There are many Transactional sms service provider in Delhi, but XclusiveDesk made it's own place on the market in terms to deliver quality services.
Why Transactional SMS are very effective?
They are time sensitive: Because of transactional SMS are automatic, it delivered on instant basis when needed as already described above. It means SMS can be triggered instantly in response to a pre-determined point of action.
It improves Customer Interaction and Engagement: Transactional SMS are not just a service of notifications or alerts, it also establish a strong connection between the user and the company in form of engagement of user with the sms.
Transactional SMS are reliable: As per man reputed blogs and news websites, transactional SMS are reliable, always deliver on the right time within few seconds, which makes a huge difference in terms to deliver quality services.
Transactional SMS types of templates
There are very few but important types of transactional SMS, few we have given below.
OTP vs transactional SMS
There is a huge difference between transactional SMS and OTP (One time password messages). Where Transactional SMS delivers Information necessary to customers, OTP SMS deliver characters to verify users before completing a transaction.
Let's take a closer look at how the OTP SMS service operates. A request is sent to the backend when a user enters his username and password. The username and password are matched by the system. The user receives OPT once it is matched.
It could be done through SMS or interactive voice response (IVR) services. The user then enters OPT and either logs in or completes a transaction on the website.
It differ from transactional SMS in the following ways:
We are one of the best Transactional sms service provider in Delhi and one of the top Transactional sms service provider in India, if you think that our services could help you in this, please feel free to contact our experts using our Contact us page. Also you can check our reviews on our Website or on Google, we have a continuous years of success story among our existing customers and our business parteners. Also leave a comment if you have any suggestion.....
Everyone is using Mobile phone (most of), this is the reason why sms marketing is used for promotional, transactional and communicative purposes. There are 3 billion mobile phone users across the world, and the numbers are increasing every year in millions of numbers. Open rate of a Text message is around 80 to 85% which is highest open rate in comparison of any other mode of advertisement like email marketing etc. It is #1 method to promote your business and make visible your business in front of potential customers. You can find out your Bulk SMS marketing services at our Company which may easily help you to grow and continuous achievement of goals.
You can target end number of people using SMS Marketing campaign for few very important reasons mentioned below.
Instant Process- Many people check their mobile phone 2 to 3 times in an hour, it means open rate is high and instantly user may check your promotional non promotional SMS.
Interactive Process- Customers are ready and likely to respond to a text SMS in comparison then an email.
No Need internet to deliver- As we all know, SMS are running without help of Internet, so no issue if the user have internet connection on their mobile phone or no, it can be delivered instantly.
How to Improve SMS marketing
Before starting an sms marketing campaign, few things that you should understand is that you have to write everything within 160 characters of text limit. You should mention the service or product you offer, where it is located or the mode of purchase, a clear call to action and it should be eye catchy. Always write clear messages and always remember about your users while writing messages.
Focus on Old Clients too
On average, 20% of a company's revenue comes from 20% of its existing customer base—that is, consumers who have been retained and kept pleased.
Increasing client retention rates by only 5% can boost earnings by anything from 25% to 95%.
Obtaining Customers is a one-of-a-kind service that we provide to our customers. You now have a tracking system for your SMS campaign, and you can easily obtain an SMS delivery report. It can also assist you in calculating your return on investment (ROI).
One thing is very important which make our company different from others is that we deliver quality services, these are not words, you can find out many testimonials/reviews on Google or any other review websites. Our customers are continuously taking our services for many years continuously. Our technical experts are well trained and know how to solve every raised query by you. Now no need to find more Bulk SMS marketing services Providers in India, we are the best option for you. We have a big team having years of experience in the same field to deliver quality services.
Also Leave a comment below if you have any idea or want to share your thoughts with us.....
We All are using Emails and most of time we have seen some promotion email in our inbox, which is known as bulk Email Marketing Campaign. Email Marketing is one of the most effective marketing strategy, but doing it well is not easy as we think. There are many points which are responsible for a successful Email Campaign. Success of an Email marketing could be defined as conversions in form of online sales of product or services or sometimes generating leads using campaign. Today we are going to introduce one of the most effective Email Marketing tips and Tricks or Email marketing campaign tips.
There are few important tips that we want to share with you that may help your business to achieve as much as you aimed.
Point 1:- Clear Call to Action
When it is about to share information and promote your business via email marketing, there should be a clear call to action in your email content. It is the major and most important thing for better conversions, for example "visit now, click now, get now, get offer" something related.
Point 2:- Encourage Your Readers to Reply on your Email
There should be a point on email where you encourage mail readers to reply on your mail. It increase your chance of conversions or rate of interaction/open. You should make Exciting Email Subject lines, where need to target content.
Point 3:- Personalization is important
Always focus on users perspective, who they are and what they want to read or listen. Once you know this then make an email which directly catch email receivers attention. Try to segment your list by behavior and customize your subject line.
Point 4:- Don’t make spamming
Be clear to point out all the important things that you want to share and want to provide to your users. Ask subscribers to whitelist your email address, follow the laws governing email marketing, always proofread your emails, and don’t copy anything from anywhere, read unique and quality content. Don’t write spammy subject lines.
Point 5:- Promotions are not everything
Yes, we know that your goal of email marketing is to increase your business and business conversions, you need to think one very important thing that promotions are not the core of email marketing strategy. You should try to nurture and establish healthy relationships with your client or customers.
Point 6:- A/B Testing is important and must.
When you create an email, A/B testing is a must thing that you should do and understand. Always test important elements in your campaign for improvement.
We hope that you like our Email Marketing Tips and Tricks that we have shared with you, and it may help your business, but without a help of professional, you want get results that you want to get achieve. We are professional in this field and we know all the technical and non-technical points of process. Hire your Email Marketing Service providers in India at our Company and get one of the best services at affordable price. Leave a Comment below if you have any suggestion or visit our contact us page for more.....