- Welcome SoundYes
- Free Minutes / Monthly2000
- Charges Post Free Minutes80p.
- SMS Charges20p.
- Channel Line10
Our Services Section at Home Page What we can do for your company is that we have a 360 degree solution for every service. Also, we are always dedicated to improving our services and we research our customer's feedback to improve our technology. We have a dedicated team that will help your business to improve and resolve the issues as it's our own part. You can see a list of our company feedback on our website, on Google reviews and rest of the review websites. The review rating is around 4.3 out of 5 among more than hundreds of reviews of satisfied service user companies. What does Research say? As per our research, we have found that a clear concept, knowing your customer or audience, management of data will help to gain completion of your goals fastly.
From delivering customer service improvements to an improved chance of return business, IVR can give companies a real leg up in any field.
History of IVR
During 70s, IVR was firstly developed and it was linked to an inventory-controlled database for Internal uses. Basic IVR only came out in the 1990s due to the limitations of digital technology at the time.
What is IVR
IVR (Interactive Voice Response) technology allows callers to interact with a computerized voice system via touch-tone or speech recognition. Here's how it works:
- The caller dials a phone number that is connected to an IVR system.
- The IVR system answers the call and greets the caller with a pre-recorded message.
- The caller is given instructions on how to interact with the system, either by pressing the corresponding number on their phone keypad.
- The IVR system then uses voice recognition technology to interpret the caller's response or uses touch-tone input to recognize the keypad entry.
Based on the caller's input, the IVR system provides relevant information.
- The IVR system can transfer the caller to a live operator.
Overall, IVR technology streamlines customer interactions and reduces the workload on customer service representatives. It can also help companies save money by automating routine tasks and providing 24/7 customer support.
Benefits of IVR
There are many essential benefits of IVR Services or IVR Systems that you should know about. Here are some of the key benefits:
- Personalization: IVR systems can be programmed to recognize a customer's caller ID or account number, which can provide a more personalized experience and save time.
- Scalability: IVR systems can handle a large volume of calls simultaneously, which can help businesses scale their customer service operations as needed.
- Efficiency: IVR systems can quickly route calls to the appropriate department or representative, which can improve response times and reduce call handling time.
- Cost savings: IVR systems can reduce the workload on customer service representatives, which can help businesses save money on staffing costs and increase efficiency.
- Convenience: IVR systems can provide customers with 24/7 self-service options, which can be more convenient than waiting for a live operator during business hours.
- Improved customer service: IVR systems can provide customers with quick access to information, such as account balances or product details, without having to wait on hold or speak to a live operator.
Overall, IVR systems can improve the customer experience, reduce costs, and increase efficiency for businesses of all sizes.
Xclusivedesk is one of the best IVR Service providers in India, We have years of experience to delivery quality services in IVR, now no need to find more IVR services for business, we are one-stop solution for you. For more information, please give us a call at +91-99719 25050....
After a certain point, calls management using a personal phone number is a headache. We all know that if you are a company then you have to secure your data and make it easy to reach a business representative directly or we can say directly to the relevant department. Setting up an Interactive Voice Response or IVR system is a good opportunity for your small business to solve these issues. With IVR you can make a brand image among your service users or clients. We at Xclusivedesk Have the best IVR Solutions for small businesses in India.
IVR has come a long way since it was introduced in the 1970s. The first IVR system that was introduced in this era was extremely complex to set up, needed a dedicated specialist to install and manage, and was highly convoluted.
IVR Features And Benefits?
There are many features of our IVR that we can discuss. It helps to reduce call numbers, provide better employee performance, increase better customer experience, and improve brand image, it is multilingual, it offers callback notification to agents if IVR number is busy, best for marketing purposes if you can inbuild IVR with OBD etc. These are IVR features and benefits of IVR by Xclusivedesk.
Xclusivedesk provides the best Interactive Voice Response services in India. Our IVR Sounds professional, and small call routing. You can access insightful reports, scale with ease etc. Our Single Level IVR and Multi-Level IVR help businesses. Not all agencies have 24x7 support for customers. This is the reason why IVR is essential for a business. If a business has 24*7 availability, it helps to create a good brand image among the clients or customers.
Improve Your Company's Customer Support:-
IVR System ensures that every call is important, if you have limited live agents available but the call flow is very high, IVR System will not process calls to the live agent unless the agent can attend another call. In case if the call is not processed then IVR displays a notification of a call back to the agent. You can also get details about your business that customers often ask about, such as B. Business hours, office address, etc. So your support team gets more valuable calls. Pre-recorded messages can answer calls requiring such information.
IVR is one way solution to provide a better customer experience, options presented clearly to the caller, no more errors of connection, faster processing, more inbound calls to the agent, non-stop availability or 24*7 availability, brand connection, better mobile connection etc. Above are IVR features and benefits that are very important. If you want to get IVR Solutions For Small Businesses then Xclusivedesk is the one-way perfect solution for this.
How to set up IVR?
If you want to set up IVR for business then Xclusivedesk is the perfect solution for you. The setup process is very easy below:-
- Call our expert at +91 9971925050
- Purchase IVR Service
- Creating Account
- IVR Script you have to provide to our expert.
- IVR Started.
Hope you have gone through the details. For more information give us a call at the phone number mentioned above or leave a comment below.
Also we have services related to bulk SMS services, Cloud CRM Solution, Missed Call Services etc.
It has been near about 2 decades when SMS marketing was started and is currently also one of the most important methods of advertisement and marketing. There are many companies that are working in SMS Marketing for years and generating their leads and conversions using the SMS marketing method stands alone. There are several SMS Marketing Benefits for Business that we can discuss on, let's understand in deep before How Text Message Marketing Works.
The benefits of SMS marketing for businesses are manifold.
High delivery rates, increased customer loyalty, and increased sales, just to name a few. SMS is one of the most convenient channels to communicate with customers and is one of the most preferred media by the customer himself.
SMS marketing is the practice of sending advertising messages in form of text messages in Bulk Form (sending thousands of messages at one time). Using the list of mobile phone numbers (subscribers) the messages can be sent to thousands of people at one time. This is different from social marketing, where marketers post public content for people to like and follow.
SMS marketing is a clear and effective way to keep in touch with your existing customers, but only if you do it right. First, you must ensure your legal right to communicate with your customers via text so as not to violate Federal Communications Commission regulations.