Finding the best PPC or pay-per-click ad network is always the main core strategy which can easily impact the success rate of your campaign of advertising.

Each network and platform provides unique features, audiences, and reaches which can help to make a boom in different areas, making it important to know their demographics and strengths to select the one that aligns with your desired marketing goals and achievements.

In this blog, we will find and learn about the top 8 best PPC ad networks that are available these days. Exploring what each offers to come for the following areas which are:

- Audience demographics

- Ad formats

- Unique Features

- Advertiser best fit.

- Reach

Also note that while we refer to the following as pay-per-click ad networks, each platform gives different pricing options available for PPC clicks, video views, conversions, impressions etc. We are learning about the most popular or famous paid media ads.

1. Google Ads (Google Adwords)

Google Ads is always the most famous advertising network for Google search engines because of its immense reach of ads and its broad range of users. Google has an incredible advertiser opportunity due to it is the world's leading search engine.

Google ads use it's own search engine and Google's display network sites (where Google's AdSense is available for showing multiple ads for relevant audiences), which consists now of more than 2 million videos, websites and apps where Google displays it's ads for better conversions.

You can target your audience on the display network sites including remarketing (remarketing means showing ads to your old already visited website's audiences), customer match, in-market audiences and more.

Both display and search ad campaigns allow targeting demographically in gender, parental status, household, age etc.

By using demographic targeting you can narrow the available reach of ads, but it makes ads targeting more relevant for better conversions.

- Reach- Biggest pay-per-click (PPC) network with billions of regular (daily) searches and extensive reach through Google search, Google display network and YouTube.

- Ad Formats: Video ads, Text Ads, Display Ads, App promotion ads, Shopping Ads

- Demographics: Broad and diverse, interests, genders, all age groups and interests.

- Unique Features: Broad reach via YouTube, Google Display Network, and Google Search; strong analytics and targeting; AI integration and optimizations.

2. Microsoft Ads

Bing is the second biggest search engine network in the world after Google. Maybe it is the second search engine, but it has an impressive 650 billion monthly searches on its search engine. It was launched in 2009 by Microsoft Corporation and still it is very famous after Google.

The Microsoft audience network provides native and display ads. You will find in market, remarketing, similar audiences, customer matches, LinkedIn audiences and many more great areas of opportunities in the Microsoft audience network which plays a very vital role in a great successful campaign.

Microsoft has many advantages of serving traffic of Yahoo search, Microsoft products, powering digital assistant voice searches like Alexa and the ability to target a great audience of LinkedIn profile data like the job functions, industry, company name etc. which makes a very big difference. You should know when it is about the quality, Bing is the second best option for you that you should never ignore.

Microsoft ads provide ads campaign import capability from the Google ads, streamlining the initial setup procedure and maintaining platform consistency.

- Reach: Great volume through Bing, AOL, Yahoo, and DUckDuckGo search engines.

- Ad Format: Slightly old demographics, higher household income, 35+ age group, business and professional users.

- Demographics: Image ads, text ads, video ads, shopping ads, audiences ads.

- Unique Feature: You can integrate with Yahoo, Bing, AOL, and LinkedIn profile targeting, cost per click rates.

3. Meta Ads

Meta Ads is now one of the biggest advertisement networks for both Facebook and Instagram which utilize extensive user data for great targeting.

If you run ads on Meta, user targeting can be certain with interests, behavior, demographics etc. Facebook and Instagram support retargeting based on users' interests, user's activities, and user's intent through the advertiser's Facebook pixel data and upload list of customers. This is the great among PPC Ad networks that you should know about.

- Volume: Instagram has more than 3 billion active users across the globe, and Instagram has also 2.5 million active users in the world making the highest volume for ad targeting.

- Demographics: Bigger range of age, strong presence among 18 to 50 years old people, diverse interests worldwide among users.

- Unique Features: With detailed user data you can target highly. Advanced interest and demographic targeting are the main unique features of meta ads. You can integrate Facebook with Instagram, diverse ad formats with the great and strong performance tracking.

- Ad Formats: Video ads, image ads, carousel ads, collection ads, stories ads and slideshow ads. You can also boost your image or video uploaded for quick response and engagement.

It is ideal for detailed demographics, great social media engagement, interest targeting and strong tracking of performance. Better for awareness and upper funnel branding.

4. LinkedIn Ads

As LinkedIn is the product of Microsoft, it has the best B2B advertising platform in the business world. It provides a great platform for advertising opportunities for businesses that are looking to target career-minded and professional business social platform users.

Linkedin ads are a great platform for B2B marketing. They help to target your audience based on industry, job title, company size, seniority as well as user behavioral targeting and remarketing.

There are more than 900 million professionals on LinkedIn which makes a difference, and they can all be easily targeted using the LinkedIn ads by professional criteria.

- Volume: It has more than 900 billion professional users.

- Demographics: Business decision makers, professional and business-to-business marketers predominantly age between 25 to 65+, income and higher education levels.

- Ad formats: Sponsored InMail, text ads, sponsored content, dynamic ads.

- Unique Features: Professional Targeting is the main unique feature of LinkedIn ads.

LinkedIn is helping many businesses worldwide to target their audience for business purpose, lead generation, or generating quality conversions.

5. TikTok Ads

Tiktok has increased its audience worldwide within a few years due to it's unique feature which is Tiktok short videos. It is one of the biggest influencing social media platforms. This short-form video social media app has changed content consumption for digital advertising. It is one of the great apps to run your advertising campaign and generate leads or sales of your product/services.

Tiktok has great creativity, virality and entertainment which makes this app different from others. Tiktok offers a great option for advertisement with a highly engaged audience. This is the great among PPC Ad Networks that you should choose for your marketing campaigns.

Tiktok has more than a billion users worldwide (except few countries) and the app has great potential for advertisers.

- Volume: More than 1 billion active monthly users.

- Demographics: Users with a presence of 13 to 45 years old. The audience is highly diverse and engaged user base.

- Unique Features: You can engage a very young age audience with short-length video content and ad format which is innovative.

- Ad Formats: Top View ads, branded hashtag challenges, Feed ads, branded effects and more.

The audience of TikTok is very broad and you can target the audience based on their interest as interest targeting is a kind of way of finding people demographically based on their long-term interaction and interests with the content available on Tiktok.

6. Amazon Ads

Amazon is one of the biggest and most powerful PPC platforms of Ads for retailers that influence the extensive reach of the ecosystem of Amazon's e-commerce. It targets buyers ( who have already intent to purchase something mostly) of purchase, which makes it the most effective for brand availability and driving direct sales.

Amazon is a type of search engine for shopping which makes a big difference, millions of regular transactions on the website provide the biggest volume and detailed options for targeting to capture high-intent buyers. Amazon is the biggest e-commerce platform in the world which makes it an even more popular, high-volume conversion-oriented platform.

- Volume: Over 310 million users on Amazon and millions of transactions every month make Amazon's e-commerce platform a great opportunity for retailers to invest in ads.

- Demographics: Targeting people based on specific groups for certain characteristics like gender, income, location, age, etc is the main demographic targeting option for Amazon.

- Ad Formats: Sponsored brands, sponsored display ad, sponsored products and video ads.

- Features: You can target the shoppers at the point of purchase when they search for a product on the top result product listing at Amazon's eCommerce platform.

7. Twitter Ads (Now X Ads)

Twitter or X ads deliver different types of options to reach a wide range of audiences. The X has 450+ million monthly active users worldwide every month. The user base of X is a type of mature audience or people who want to be there for news, connecting with others, and entertainment purposes.

Marketers setting up these advertisements (ads) will find campaigns for consideration, awareness and convenience served on the platform of X.

Twitter has the most flexible ad formats as they can be included with videos, images, text and a carousel with options to include some very specific and important ad features like clickability to an app download or website right in the creative ad.

- Volume: More than 450 active users of X worldwide which makes this platform a great place for advertisers.

- Demographics: The ads can be targeted based on demographic details like the broad range of age, interests, news, entertainment sports etc.

- Ad Formats: Different types of ad formats are available like Image ads, text ads, video ads, carousel ads, moment ads etc.

- Unique features: promoted tweets, real-time engagement, accounts, and trends on the different types of platforms within the website.

8. Pinterest Ads

Pinterest has a monthly active user which is around half a billion, it is a visual discover search engine for finding ideas like home, style inspiration, recipes etc. It has billions of pins (posts) on Pinterest which makes Pinterest a great platform for advertisers.

Users on Pinterest are mostly female, making up 70% of the user population. Pinterest ads have so many major benefits like you can earn sales using the ads of your product or service, your ads can be shown to the users who are searching for something related, and you can also make a great brand visibility.

- Volume: Over 518 million active users worldwide.

- Demographics: Pinterest has a very great and growing Gen Z audience which is between 13 to 24 years old, a strong presence among 18 to 49 years old, and interests in recipes, fashion, decor, home, science, product or service makes it the most famous platform.

- Ad formats: It has so many types of ad formats which are images, carousels, shopping pins, video ads, showcase ads, collection and quiz ads etc.

- Unique features: Promoted pins, visual discovery platforms and very strong shopping integrations are the unique features.

Selection of the best ad platforms for your business-

Getting the best and right PPC ad network can make or break the efforts of digital marketing. Each and every PPC ad network provides a unique audience, great opportunities, and great ad features that help to run a successful ad campaign based on your conversion needs.

IVR is not new in India. During the late 2010s and early 2020s, the Indian Railways started using an IVRS for feedback collection in 2015. IVR is a very powerful business that every business should have.

Today we will discuss how IVR is changing business growth and why your business should have IVR integrated with your main mobile number. 

Our IVR or Interactive voice response system, is a type of system that can help a business answer the call using a pre-recorded voice message with connected mobile number inputs, which leads users to the correct department in the company.

It's a form of computer telephone integration, or CTI technology, that enables automation of call routing and customer services. IVR systems can easily handle tasks like providing the information, routing calls to the live agent, or taking responses from the customers. 

Benefits Of IVR For Business

Our result-driven IVR has so many benefits, but the main benefits are:

1. Reduces Wait Time

IVR helps to reduce the wait time of the customers or clients who are calling to business's main phone number to connect with the correct department. For example, before the IVR, you need a person who picks up the call, and after knowing which department the caller wants to connect to, the agent transfers to the correct department. The department could be Sales, Operations, Accounts, Technical Support, etc. By using IVR now, you do not need to answer a call; the system itself plays a sound, which could be "thanks for calling xyz company; for accounts, press 1; for technical support, press 2, and for purchasing anything, press 3". This helps to reduce the wait time, and also if other people call the same number of the IVR, the system plays the same prerecorded message (it can play recorded messages to multiple callers at a time). And once the response is noted by pressing the number, the caller connects with the department. If the department agent is busy, the IVR makes calls waiting for the callers.

2. Increase Efficiency

Calls are routed accurately to the right agent or department, which reduces transfer times, minimizes the chances of miscommunication, and leads to faster resolution. The time is very precious, and we know that, and we do not want to waste your precious time and want you to integrate your business's main number with IVR. 

3. Cost Effective

IVR is very cost-effective as it reduces costs by automating the repetitive tasks, which leads to minimizing the need for large support teams and lowering call handling time. Now you are using the IVR instead of hiring a person and paying him just to transfer the call to the right department. Also, if you have a high volume of calls, this could make a big difference. 

4. 24X7 Available

IVR is available 24X7; even when the office is closed, the IVR can take the responses of your callers and put it next day as your priority to call them back. This can make a very huge impact on customer satisfaction and customer handling. IVR is a lifesaver for those businesses having a high volume of calls and wanting to maintain the quality of their business. 

5. Improve Data Collection

Interactive Voice Response (IVR) enhances data collection by automating and standardizing the process, reducing human error, and providing more accurate insights.

Our IVR system will help you to make your business grow easily. By using IVR you can easily enhance your business brand value and image. 

About XclusiveDesk

XclusiveDesk is new in the market. We have been in the IVR industry for years. We have a very large number of users who are very satisfied. Most of our customers are with us as they feel a very strong response from our technical team during any kind of technical issue. We have our own developer team that is responsible for making our IVR solution a very smooth, functional condition. If you want IVR, then you can feel free to contact us anytime. Get a free demo from one of our experts; contact us now!.

IVR or Interactive Voice Response, is an automated phone system tool that answers all the incoming calls and provides the options for next steps via a menu. It can answer frequently asked questions, route callers to the right available agent, and enhance the customer service efficiency. 

whether you realise it or not, you might have encountered interactive voice response systems more times than you can count. These are the "press 1 for operations, press 2 for account" systems that have graced business phone lines for years. There are many businesses having painful IVR prompts, but others get it right, leading to faster customer response times and greater efficiency for the teams of call centres or any business.

IVR can also help call centres deflect incoming calls; it gives answers to the questions of the customers immediately by providing the option to connect with the right department.

There are so many benefits of IVR that you need to understand. Few of them are given below:

Reduces Operational Costs

Yes, it is for sure, an IVR system reduces the operational cost of any business. It can replace the workforce of people who just pick calls and transfer the calls to the right department like accounts, operations or any other department. In place of that you can now use IVR for your specific business number, and it will save your time and money by picking up multiple calls at the same time and playing a prerecorded message like "welcome to xyz company, please press 1 for English, press 2 for hindi or press 3 for tamil..., next step could be to please press 1 for account, press 2 for operations, etc." and the call got connected with the available agent. In case the agent is not available, put it on the queue or give the option to get a call back. This option can help your business to not miss even a single call and also you can now easily analyse the incoming call data, recording everything on a CRM provided.

Provide 24/7 Support

As IVR is not human, it can work all day and night. It provide the solution to the incoming callers around the clock support is a key aspect of good customer service. With the help of IVR customer service, you can use pre-recorded responses to common questions, like listing standard business operating hours or holiday schedules. 

If the department agents are not available after working hours, it saves their number and the inputs that they have done and gives the info as leads in the CRM. This helps your agents the next day to make a call accordingly. 

Enables Call Routing

These days, a single bad customer service interaction can harm the reputation of the entire business, and your customer may switch to a competitor. We provide a very clear, easy and good navigational IVR for your customers or the callers so they won't be irritated while they call and not be able to locate the right department. 

How can we help you in IVR?

We can help you with the IVR by providing you with the comprehensive IVR Solution for businesses. We are the best IVR service provider in Delhi, India. With years of experience in this field, we know which will work best for your business and how the script matters for creating a result-driven IVR.

We have a strong and dedicated team of experts and developers who are responsible for making efficient IVR solutions for any type of business industry like ayurveda, education, healthcare, banking, finance, music, gyms, office or any kind of business. 

We have a detailed list of IVR customers from Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Andaman, Srinagar, Jammu, Surat, Ahmedabad, Jaipur, Shimla, etc., who have been using IVR for years and getting very good benefits from it. 

If you want to know the price of IVR or have any questions in mind, please call us for more information. Call on 09971925050.

In this competitive business environment, reaching out to the customers quickly and effectively is very important. No matter if you're running a small, medium or big startup or a growing business, one thing is clear: if you are not regularly connecting with your potential clients and customers, someone else will. That's where automated outbound calling services can make a very big impact. These services can help you to reach even a wide range of people in a very short period of time, increase sales and build better relationships with the customers without the need for a large team of call centers.

Outbound calling means making calls to customers or leads to share the offer promotions, information’s and remind them of due payments or follow up on earlier conversations. Previously, the companies hired people or agents to call each customer manually, which is not so affordable and is also time-consuming. But now, using the automated systems, the process is very simple, fast and efficient; also, it is very budget-friendly for businesses of all sizes.

When it is about using the automated outbound calling facility, your message reaches hundreds and thousands of people with just a few clicks. The system plays a prerecorded voice message to the customers and allows them to respond using their keypad on their phone. This technology is a perfect solution for marketing campaigns, reminders, customer survey and follow-ups. And the best thing is that it works even beyond the time- without any kind of manual effort.

Let's understand this with an example. imagine you are a retail brand launching a weekend offer. Instead of your sales team calling hundreds of people one by one, the system sends voice notes to thousands of people at a time within a few minutes. The message can explain the offer in detail, and if the customer is interested, they can press a key, which can connect them with the live agent or the website where they can get the product information or purchase your services. Using this way, you can save time, reach more people and improve your chance of getting more sales. 

It does not matter that you are in the education sector, real estate, healthcare, manufacturing, ecommerce or any other kind of sector; this solution can fit into any industry and your workflow and bring the results eventually. You don't need to hire and train a large calling team. instead, you can focus on what matters most: growing your business and keeping your customers happy.

Our company designs very engaging audio content that can help you to get more customers or calls or help you to spread more information to your users. Our system has many facilities, like it is multilingual; we provide a comprehensive mini CRM where you can track the data related to calls, how many times people have pressed the button to get more information about your product or services, etc. 

The another very useful benefit is consistency. When you send a recorded voice message, every customer hears the same message. There is no chance of mistake and no missed information, which makes a very big difference. This is especially helpful when you are running promotional campaigns or giving important updates like delivery status, EMI reminders, appointment confirmations or service renewals. 

Also, when people are called with a familiar tone or brand voice, they feel more connected with the business. It creates a very strong trust and makes your communication feel more personal even if it is automated. That personal touch is very important in the Indian market, where customers often prefer talking over the phone instead of reading messages or emails. This personal touch creates a very big impact for brands. 

Many businesses also use automated calling to follow up, as it helps them to focus only on the potential clients or customers who can purchase. Let's say someone fills out a form on your website, and instead of waiting for an agent to call back, the system can automatically call the person who has submitted it within seconds and share a detailed introduction or ask a few questions. This instant response increases the chances of converting that lead into a customer. Isn't it amazing? This is a real-life example that most of our customers and clients are going through every every day and have increased their business. 

At XclusiveDesk, we know how important it is for businesses to connect with their customers in the right way. Our automated outbound calling services are designed to be simple, effective and affordable. Whether you want to promote a product, remind customers about a payment, or simply share a message, we help you do it without any issue. 

If you are looking for an OBD service provider in Delhi, then we are a one-step solution for you.

Businesses are moving towards the smarter ways to serve their customers. One such smart solution that can help businesses to grow is a cloud-based IVR system. But what exactly is it, and how does the IVR work? Let's understand this in detail: how do IVR systems work, and how can they help businesses to grow?

What Is A Cloud-Based IVR System?

IVR stands for the interactive voice response system, which has been very famous for decades, But after the covid it gained much popularity in India. It is the voice menu you hear when you call a business's customer care number, like "press 2 for account, press 2 for customer care."

Actually, a cloud-based IVR does the same job, but instead of relying on bulky hardware installed at your office, it actually runs on the internet, which is also known as "the cloud." This makes it even more flexible, efficient, cost effective and easier to manage. 

How Does IVR Work?

When a customer dials your business number, the call is automatically routed through a virtual phone system hosted in the cloud. This system is managed by a cloud telephony provider like Xclusivedesk.com. The system plays an already recorded message like "Welcome to XYZ company; we are here to help you. please press 1 for sales, press 2 for support, and press 3 for account." This is the IVR flow, which can be easily customized online. The customization process is easy; you have to create a short script and give it to the Expert of XclusiveDesk. if you are not able to do it, we can make it for you. 

The system waits for the caller to press any key to respond. Thanks to DTMF (Dual tone multi-frequency), it can detect what the user wants. Based on the input, the system routes the call to the correct department or agent. For example, if the caller presses 1, it goes to sales; if the caller presses 3, the call will divert to accounts. 

Another very useful thing that the IVR system includes is its CRM Integration. our IVR system is connected with the CRM tool provided by us. It gives you detailed data about call flow, like Caller's details, history and previous interactions, in real time. This leads to better and faster support. 

All calls can be recorded automatically for training and compliance purposes. You also get analytics like call duration, drop rate, and high call volume hours—all accessible through a dashboard, which makes a big difference. 

To know more in detail about IVR call on +91 9971925050

Benefits Of Cloud Based IVR

The IVR has so many benefits; a few benefits are listed below:

1. No infrastructure is now required, and there is no need to buy hardware or manage servers, which makes our services affordable.

2. It is scalable; add or remove agents easily even during the high call volume seasons.

3. It is very remote-friendly; agents can now take calls from anywhere like the office, home or even while traveling. This thing makes a big impact and difference in the game of customer satisfaction, lead conversations, etc.

4. 24X7 availability, Set up self-service options so your customers get help even after the working hours. The IVR is available all the time, which makes a big difference for a business as it creates a brand value.

5. It is very cost-effective; you have to pay only for what you use.

Our cloud-based IVR systems are user-friendly and efficient for any business that wants to deliver fast, efficient and professional customer service. Whether your business is in an initial position or an enterprise, switching to a cloud IVR can save you time and money and boost customer satisfaction. If your business requires more customer calls than now, it is time to explore cloud telephony and see how IVR can simplify your communication with your potential customers. 

How Does Xclusivedesk Help You With IVR?

Xclusivedesk is not new in the world of IVR; we have years of proven experience in this field. We know how IVR works and how to make it efficient and result-oriented. We have our own developer team who always work to solve any issue that occurs in terms of technology; also, they are working to make the IVR system upgrade to make it more efficient. Our IVR system is very user-friendly and can be integrated with your CRM. Our IVR with mini CRM can help you to identify the area of weakness so you can improve efficiently. Also, Our IVR can be integrated with Transactional SMS, Bulk SMS, and OBD (Voice Call Marketing) to make your business run smoothly. 

No matter what the size of your business, customer communication plays a very vital role in your success. If you are getting regular phone calls from customers, vendors or the campaign, handling them smartly becomes very important. It creates a very professional first impression and makes a brand reputation. 

The prices are so affordable that even a small startup can invest in our IVR system. There are many packages depending upon your needs. Like if you are in the initial stage and want IVR then you can start with a minimum agent plan that can start with 1 agent, then 3 agents, 5s, and so on (depending upon requirements). For more information, you can visit our contact us page and find the detailed overview there. 

In today's fast-paced world, it is not easy in Delhi to keep your customer engaged. You should choose an IVR solution that can help you to not lose even a single call. The businesses in Delhi are constantly looking for ways to enhance the ways of communication with their clients or customers. The most affordable and effective way for decades has been IVR—Interactive Voice Response system. If you are searching for the IVR service provider in Delhi, then it is very important for you to first understand what IVR is and how it can help your business and why it is becoming a very important thing for every business and industry. 

What Is IVR?

IVR, or interactive voice response system, is a type of technology that can help to allow a computer to interact with humans using voice and keypad inputs. When a user calls a customer care number of any business with IVR integrated and hears the voice asking you to press 1 for sales, press 2 for accounts, etc., you are experiencing an IVR system. It helps businesses manage incoming calls without any need for a human being to answer at any anytime. 

It can help to save your time and money; a company can use IVR to route calls, collect info, answer very simple and easy queries, and even solve basic customer issues, etc. 

How IVR Can Help Delhi-Based Companies

Delhi, the capital of India, is a growing hub for business across industries. No matter whether it is a startup or a real estate company, hospital, educational institution, restaurants, ecommerce, bank, or any other business. Here is how IVR can make a big difference for the above-mentioned businesses. Xclusivedesk is one of the best IVR service providers in Delhi, so no need to find others; just get it now. 

With IVR, customers don't have to wait for a long period of time to talk with the right person; they are guided through simple menu options available that quickly connect them to the department they need. Faster response times mean happier customers.

When a customer hears a clear, well-structured IVR greeting, it builds a very strong brand image among them. Even a small business can sound like a big, well-organized company with a good IVR system. 

Instead of assigning agents to answer basic queries like store timings, payment info, or order status, IVR can handle these automatically. This saves a lot of time and money, and this can help to focus your staff on more important tasks. 

Customers can call anytime, like outside of your working hours, and the IVR system will still handle their requests or provide valuable and necessary information to them. For businesses in Delhi where customers are highly active during the late night, evening, or weekends, this is a very good advantage for your business if you are using our IVR system.

Why Choose an IVR System? BENEFITS

Now that you know where IVR can be used, let's understand how the IVR can help and why you need to choose our IVR plan.

# Highly Cost Effective

Our IVR system is very helpful and cost-effective. Compared to hiring and training full customer service teams, an IVR system is much cheaper. It reduces the number of staff required to run your business and allows one system to handle thousands of calls simultaneously without any need for additional cost.

# Customization

IVR is fully customizable as per your need. You can design your IVR menu based on your business needs. No matter if you need a simple two-step menu or a detailed, multi-layered one, IVR systems can be tailored for you. Customize your IVR with the IVR service provider in Delhi. 

# Improves Call Management

If you are using IVR, you can clearly see that there are no more missed calls or frustrated customers now. IVR ensures every call is answered. It can offer a call back option when the agent is busy with other callers. Our IVR makes your call management easy.

# Collects Customer Data

IVR can help to collect the important details of customers, like order number, complaints, feedback, and preferences. This data business can use to improve better service or marketing.

# Multilingual Support

In a diverse city like Delhi, offering language choices using the IVR can make a very huge interaction with customers easier. The language could be Hindi, English, Punjabi, Tamil, Telugu, etc. 

How to choose the best IVR service provider in Delhi?

Since there are many IVR providers in Delhi, you should keep a few things in mind before going to book your IVR services. You should choose an experienced and reputable IVR service provider in Delhi. Choose a provider that has good experience and good positive client reviews available on different review websites. The customization option is also another very useful and important point. The IVR should be flexible enough to match your specific industry and needs. 24X7 Support: Make sure they provide good technical support if anything goes wrong. Cost transparency is another very important factor while going to buy for you. The IVR should be affordable, like there should be no hidden charges. You should find the info related to the monthly fee, maintenance charges, and setup cost. 

It was a time when IVR was a luxury thing for big brands, but now it is very affordable, and we have different types of price available for packages. With the right setup, your business will reach its potential height and conversion ratio. 

Get the best IVR service provider in Delhi - Xclusivedesk

Today in this world of customer service and communication, the first impression can make a difference. When a customer calls a business, the experience they have in those first few seconds can make an image of your brand for them. For small businesses, this is one of the biggest challenges these days that needs to be resolved. 

IVR, or interactive voice response system, is a very important thing that can help you with this at every point in time. Once considered a luxury only big corporations could afford, IVR technology is now accessible and important for business and very affordable, looking to appear organised, professional and trustworthy for every business. 

Why IVR System?

It does not only create an image of your brand; it also helps you to analyze the data of calls that you get every month, and based on that, you can make a decision to focus on the best-performing things. It is an automated phone system that interacts with the callers, gathers info and routes the calls to the appropriate recipients. For example, "Press 1 for sales, press 2 for accounts, press 3 for payments, and press 4 to speak with a customer representative live agent".

Instead of answering every call manually, IVR can handle your call and route it to the correct department; this can save you time and money. 

Why Small Businesses Need To "Look Big"

Let's face it—customers expect professionalism. Whether you are a solo entrepreneur or a team of more than five people, the clients want to feel they are dealing with a credible, structured, and organized brand. A business that sounds organized gains more trust. 

As per the report by a reputed research firm, more than 60% of consumers ay they expect the same level of customer service from small businesses as they do from the big brands. 

Benefits Of IVR Services

1. Professional Image From First Call

When a caller or customer calls and hears a very well-structured menu, music on hold, or a warm greeting, it creates a very good impression of a well-established firm. It does not matter if you are working from a small office or from your home; you instantly sound bigger when you are using IVR.

2. Better Call Management

Small teams generally wear multiple hats; an IVR system makes sure calls are properly routed to the correct agent of a particular department. Sales calls go to your mobile, support queries go to your teammate, and general inquiries go to voicemail or a WhatsApp bot, which is a good thing.

3. 24/7 Availability

IVR is not bound by timing; it is available 24X7, even when your customers or callers are calling in the middle of the night. IVR gives them the solution that they are looking for. If the agent is not available, schedule a call for tomorrow by the agent as a callback. It also gives you the message or email that you have missed these calls from these numbers for this purpose. If you are looking to get IVR then there are so many IVR service provider Delhi, India that you can get online on Google. 

4. Improves Customers Experience

Using IVR for your business, you are improving the calling experience for both the customers and the agent. Whether it is your first call of the day or the fifteenth, IVR ensures every customer hears the same friendly voice and clear menu, removing the errors of human beings or inconsistencies. 

5. Cost-Effectiveness and Scalability

Another very important thing that makes a difference is cost-effectiveness and scalability. IVR systems used to be expensive, but today the cloud-based IVR platforms are very affordable with monthly plans. Easy to set up without any need for hardware these days, scalable as your business grows. It gives you an analytics report that how many people you have connected, average calling time, average amount spent, quality check, etc.

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While we talk about IVR, we always think about businesses. But IVR is a very essential thing that every hospital should have (for hospitals having more than 10 people on staff, at least). In today's fast-paced healthcare environment, hospitals have to handle a large volume of incoming calls on a regular basis, like for appointment bookings, emergency enquiries, prescription refills, general information, etc. Managing these large numbers of calls in a very efficient way is not easy for both the patient's satisfaction and hospital productivity.

This is the place where the IVR system plays a very vital role and transforms your healthcare ease for patients. 

An IVR system is an automated telephony solution that interacts with callers, gathers information and routes calls to the appropriate department without any need for human intervention, which also saves time and money. For the hospitals, implementing an IVR can increase operational efficiency, reduce the workload on staff and enhance the experience for patients. Let's explore how IVR systems benefit both callers and the providers of healthcare services.

1. Reducing Call Waiting Times And Improving Patient Experience

The long hold times are the major frustrations for patients while calling to them. When emergencies arise, every second is important, and delays in call handling can lead to dissatisfaction or even sometimes life-threatening situations, which are very dangerous for anyone's life. 

An IVR system eliminates unnecessary waiting by automating responses, prioritizing urgent calls like emergency services and critical care inquiries, and offering self-service options like appointment scheduling, lab reports, etc. 

2. Call Routing To The Right Department

Hospitals have many departments, like cardiology, emergency, OPD, accounts or billing, etc. Manually transferring calls to the correct department consumes time and often leads to misrouted calls, which can cause huge frustration sometimes. An IVR system easily routes the call to the correct department based on patient input, like press 1 for appointment, press 2 for emergency, press 3 for OPD, etc. This helps to ensure that patients reach the correct department without losing their time. 

3. 24/7 availability

The main and very big advantage is that hospitals operate round the clock, but administrative staff may not be available at that time. Patients calling after hours often face unanswered calls, which makes a very bad impact. By using the IVR, you can check the availability of a doctor. Also, you can book, reschedule or cancel your appointments and access the lab reports using the secure authentication. 

4. Reduces Staff Workload And Save Money

Hospital staff are generally overwhelmed with the repetitive calls, which take time and make the tasks even more critical. IVR automation reduces the burden by handling routine enquiries, which helps and allows staff to focus on the care of patients and complex queries requiring human intervention. administrative tasks that need personal attention. Get your Hospital IVR with Xclusivedesk today.

5. Enhance Emergency Response Coordination

During the time of emergency, every second matters. IVR systems can be programmed to immediately connect the important calls to the emergency departments. Also provide the already recorded life-saving instructions, like the steps of first aid or CPR, etc. Also, alert the doctors via automated notifications that ensure faster response times, potentially saving lives in very critical situations.

6. Secure and Compliant Patient Data Handling

Healthcare providers must comply with strict regulations of privacy, which is very important for a patient. Our IVR generally masks the sensitive information like lab results, phone numbers, email IDs, etc., which is important to hide. Recording calls for compliance and quality assurance. It minimises the risk of data breaches while ensuring patient confidentiality. 

7. Multilingual Support 

Hospitals generally serve different types of communities in terms of language, like Hindi, English, Bengali, Marathi, etc. IVRs can offer multilingual menus which ensure the non-English speakers receive assistance in their preferred language. This inclusivity improves patient satisfaction and accessibility. 

8. Automated Appointment Reminders and Follow-ups

Missed appointments cost hospitals time and revenue. IVR can send automatic reminders using the SMS technology and also can confirm or reschedule appointments using the voice commands. Follow up post discharge for feedback or medication. All of these things can help in both the customer satisfaction and the company's growth. Get your Hospital IVR with Xclusivedesk today.

9. Data Analytics For Improving Decision Making

IVR systems generate call data and information like the peak call times, frequently asked questions, call drop rates, etc., which can help hospitals to analyse the data, like optimise staffing schedules, identify service gaps, improve patient communication strategies, etc. 

10. Scalability For Growing Healthcare Needs

Growing the hospital can cause a high volume of calls. IVR systems scale effortlessly and can handle thousands of calls in a day without any need for additional infrastructure. Whether it is a small clinic or a multi-speciality hospital, IVRs adapt to increase the demands seamlessly. 

IVR systems are no longer just a call-handling tool; now they provide you great tools to target your patient to improve more satisfaction among them. Get your Hospital IVR with Xclusivedesk today.

Interactive voice response systems are very important touchpoints in services related to customers, but if they are poorly designed, they can frustrate callers and increase abandonment rates. If you want to enhance the overall performance of your IVR, then we will help you today with this. Below are the total 5 best practices that can help you optimise the IVR customer experience. 

1. Keep IVR menu simple and intuitive

Always remember that your IVR menu should be clear; a cluttered IVR with too many options overwhelms customers, and also the customer can lose their interest. It should not be more than 4-5 choices; you need to use clear, concise language like pres 1 to order, press 2 for billing, etc. Analyse your data and place the most frequently used options first to reduce the call time.

2. Enable Self-Service Options

Do you know that many callers prefer quick self-service over waiting for an agent?  Enhance your IVR using automated bill payments or balance checks; also provide them with FAQ-based troubleshooting; callback options should be there to reduce long hold times.

3. Personalization

Personalise your IVR to make interactions even smoother and more engaging. You should implement caller ID recognition to greet repeat customers by name because it makes a very huge impact. Preferred language selections for multilingual support are always a win for your business.

4. Easy Route To Live Agents

As per our own internal research, we have found that many of the customers or clients are already aware of IVR, and they just want to talk with a live agent because IVR has no solution listed in the menu. You should always show them the clear option to connect with live agents. Like press 0 to speak with a live agent. Also, seamless call transfers without repeating information can help much better. 

5. Continuously Test & Optimize IVR Performance

IVR owners should evolve based on the user feedback on a regular basis, as it helps a lot. Analyse call logs to identify drop-off points, conduct the survey for IVR, and always A/B test different IVR flows to see which one works better. 

Hope these questions can help you with your IVR installed in your business. If you want to know anything and have any questions, please contact us.