How IVR Technology Is Transforming Customer Service in India
IVR is not new in India. During the late 2010s and early 2020s, the Indian Railways started using an IVRS for feedback collection in 2015. IVR is a very powerful business that every business should have.
Today we will discuss how IVR is changing business growth and why your business should have IVR integrated with your main mobile number.
Our IVR or Interactive voice response system, is a type of system that can help a business answer the call using a pre-recorded voice message with connected mobile number inputs, which leads users to the correct department in the company.
It's a form of computer telephone integration, or CTI technology, that enables automation of call routing and customer services. IVR systems can easily handle tasks like providing the information, routing calls to the live agent, or taking responses from the customers.
Benefits Of IVR For Business
Our result-driven IVR has so many benefits, but the main benefits are:
1. Reduces Wait Time
IVR helps to reduce the wait time of the customers or clients who are calling to business's main phone number to connect with the correct department. For example, before the IVR, you need a person who picks up the call, and after knowing which department the caller wants to connect to, the agent transfers to the correct department. The department could be Sales, Operations, Accounts, Technical Support, etc. By using IVR now, you do not need to answer a call; the system itself plays a sound, which could be "thanks for calling xyz company; for accounts, press 1; for technical support, press 2, and for purchasing anything, press 3". This helps to reduce the wait time, and also if other people call the same number of the IVR, the system plays the same prerecorded message (it can play recorded messages to multiple callers at a time). And once the response is noted by pressing the number, the caller connects with the department. If the department agent is busy, the IVR makes calls waiting for the callers.
2. Increase Efficiency
Calls are routed accurately to the right agent or department, which reduces transfer times, minimizes the chances of miscommunication, and leads to faster resolution. The time is very precious, and we know that, and we do not want to waste your precious time and want you to integrate your business's main number with IVR.
3. Cost Effective
IVR is very cost-effective as it reduces costs by automating the repetitive tasks, which leads to minimizing the need for large support teams and lowering call handling time. Now you are using the IVR instead of hiring a person and paying him just to transfer the call to the right department. Also, if you have a high volume of calls, this could make a big difference.
4. 24X7 Available
IVR is available 24X7; even when the office is closed, the IVR can take the responses of your callers and put it next day as your priority to call them back. This can make a very huge impact on customer satisfaction and customer handling. IVR is a lifesaver for those businesses having a high volume of calls and wanting to maintain the quality of their business.
5. Improve Data Collection
Interactive Voice Response (IVR) enhances data collection by automating and standardizing the process, reducing human error, and providing more accurate insights.
Our IVR system will help you to make your business grow easily. By using IVR you can easily enhance your business brand value and image.
About XclusiveDesk
XclusiveDesk is new in the market. We have been in the IVR industry for years. We have a very large number of users who are very satisfied. Most of our customers are with us as they feel a very strong response from our technical team during any kind of technical issue. We have our own developer team that is responsible for making our IVR solution a very smooth, functional condition. If you want IVR, then you can feel free to contact us anytime. Get a free demo from one of our experts; contact us now!.
