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IVR or interactive voice response system is a type of automated phone system technology that helps and allows all the incoming callers to access info using a voice response system of a message that is already recorded messages without connecting a live agent It also helps to save time and money for the companies.
A well-maintained IVR system or services can easily help to enhance the satisfaction level of customers and enhance the contact center operation and key performing indicators KPIs. Particularly during times of high call volume, an effective IVR system can reduce the hold time by helping the clients or customers find answers and perform easy tasks themselves.
In any case of customer needs or any kind of request to speak with any person, IVR technology can help route calls seamlessly and quickly to the best call center agent to solve their inquiry. Finding a suitable IVR service provider in Pune can help you if you connect with us to get info more about this.
At xclusivedesk, we listen and understand your problems and give a solution that how empowers customers by making it easier for them to navigate through a smart scripted IVR system.
How IVR Works
The standard process of IVR works on a very sophisticated system. The customer calls a company's phone number which is connected and integrated with IVR system. The IVR system picks the call and provides some options to choose like "press 1 for sales, press 2 for accounts, press 3 to connect with customer care agent". It helps customers or clients to connect with the relevant department that they want to reach.
The customer chooses the relevant option and the IVR will give the next pre recorded process or option or message to choose or connect the call with the relevant department. We are the best IVR service provider in Pune who can help you to make a suitable plan for IVR for your business.
Benefits of IVR Service:-
IVR is not just a software or system that helps to connect the caller with the relevant department or choose the option for the next process. It is one of the best tools to analyze the data of call flow and enhance the experience of customers etc. It also builds the company's reputation. A few of the major benefits of using IVR solution are given below:-
Apart from all of these, IVR is very beneficial for any kind of industry. It is not bound for any single industry as it works for those businesses who are getting calls directly from the customers by running some campaign etc. We are the best IVR service provider in Pune for any kind of business and you can also integrate your IVR with voice call marketing or SMS solution.
You can also integrate your IVR with Voice call marketing which can help you to generate thousands of leads or to be aware of the newly launched or upcoming products/services.
What We Do?
We plan strategically and our team of experts provides the IVR solution at a very attractive price which is competitive in the market. You can understand that the IVR software we provide contains all the must-have features and specifications that a needed by every business these days.
These days IVR is very important for any business, as it also helps you to analyze the statistics about what your customers or clients think about you and your business. Those who know what customer thinks and it's behavior, they can make a good plan for running sustainable business growth.
IVR was invented first during the time of 1930s by the Voder machine which was introduced and developed by Homer Dudley at Bell Laboratories. The voder was the first electronic device capable of producing synthetic human speech. It was very ahead of its time as it helped them to save their time and money and made the brand value of their company.
If you think we are able to help you, please contact us to connect with one of our experts who can help you with the VIR service in Pune to enhance your already established business. Get the IVR with the best IVR service provider in Pune - Xclusivedesk.
